Cause of Charter internet outage still under investigation - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Cause of Charter internet outage still under investigation

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(KFVS) -

Charter Communications has released a statement regarding an internet outage that impacted customers all across the country on Saturday.

According to Wes Shirley with Charter, the official statement reads:

Charter Communications reports services have been restored following an Internet outage that affected multiple markets across its operating area -- including Missouri and Illinois-- on August 23. Technical teams are monitoring the network closely and continue to investigate the cause of the issue.

Charter Communications Inc. said late Saturday that the company was aware of some customers experiencing internet outages across its service area.

Charter spokeswoman Kim Haas says the company is working to restore service and says the cause is unknown. She said the issues were "intermittent across parts of our footprint."

Haas said she could not provide any further details.

Social media users posted complaints on the company's Twitter and Facebook pages. The company did not immediately respond on either site.

Numerous calls to the company's customer support number rang busy.

Stay with Heartland News on air, at kfvs12.com and on our mobile news app for updates to this developing story. 

Copyright 2014 KFVS. All rights reserved. The Associated Press contributed to this story. 

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